Returns, Refunds & Exchanges

We want you to feel informed before placing an order and know what to do if something is not right. This policy explains how to contact us about a return, refund, exchange, or an item that arrives damaged or incorrect. It does not limit any consumer rights that apply to your purchase.

Before you order

Please review the product page, sizing guide, materials and care information, and shipping details. Materials, fit, closures, and available options can vary by style. If an important detail is unclear, contact us before ordering so we can help you make an informed choice.

How to request a return, refund, or exchange

Email [email protected] with your order number, the product name, and a short description of what you would like us to help with. For an exchange, tell us the size or style you would prefer and, if possible, an alternative choice. For an item that arrived damaged or incorrect, please contact us promptly and include clear photos where possible.

Please wait for our reply and written return instructions before mailing an item. We will review the order and explain whether the request can be accommodated, the return destination, any applicable postage or other costs, and the available options. Do not send an item to an address until we have confirmed it with you.

Exchanges

We are happy to review requests to exchange an item for another size or style. Exchanges depend on availability and the condition and circumstances of the item. We will confirm the available option before you send anything back; an exchange is not confirmed until we have agreed the details with you.

If the replacement item has a different price, or if additional delivery costs apply, we will explain the difference and obtain your agreement before proceeding. If the requested item is unavailable, we will discuss the other available options with you.

Returns and refunds

Eligibility and available remedies depend on the item, the reason for the request, the terms shown when you placed the order, and applicable consumer law. We will assess your request and confirm the next steps before you return an item.

When a refund is approved, it will be submitted to the original payment method unless applicable law requires otherwise. We will let you know when it has been submitted. The time it takes to appear in your account may depend on your bank or payment provider.

Damaged, incorrect, or missing items

If your order arrives damaged or you receive the wrong item, email us promptly with your order number and clear photos where possible. Please keep the item and its packaging while we review the issue. We will reply with the appropriate next steps based on the order and applicable consumer law.

Orders that have not shipped

If you need to change or cancel an order, contact us as soon as possible and include your order number. We will check whether fulfilment has started and explain what options remain.

Contact

For return, refund, or exchange questions, email [email protected]. Please include only the information needed to identify your order and help us resolve your request.